How to Reset Your City Password

Last Updated: August 2025
Applies to: All City of Redlands employees

If you've forgotten your password or it has expired, follow these steps to reset it.

Method 1: Self-Service Password Reset (Recommended)

1. Visit the password reset portal: https://password.cityofredlands.org
2. Enter your City email address ([e-mail])
3. Click "Send Reset Link"
4. Check your email inbox (including spam/junk folder)
5. Click the reset link within 30 minutes
6. Create a new password following these requirements:
   • Minimum 12 characters
   • At least one uppercase letter (A-Z)
   • At least one lowercase letter (a-z)
   • At least one number (0-9)
   • At least one special character (!@#$%^&*)
   • Cannot be any of your last 5 passwords
   • Cannot contain your username or parts of your name

Method 2: Contact IT Support

If the self-service portal doesn't work:

1. Submit a ticket through our IT Support Portal
2. Select "Incident" → "Password reset needed"
3. Include:
   • Your employee ID
   • Your department
   • Asset tag of affected device (if applicable)
4. Mark urgency appropriately
5. IT will reset your password within:
   • Critical/High: 30 minutes during business hours
   • Normal/Low: 4 hours during business hours

Password Best Practices

• Never share your password with anyone, including IT staff
• Don't write passwords down on sticky notes or notebooks
• Use unique passwords for each system
• Consider a password manager for secure storage
• Change your password if you suspect it's been compromised

Common Issues

"Invalid credentials" after reset

• Clear your browser cache
• Try a different browser
• Ensure CAPS LOCK is off
• Contact IT if issue persists

"Password doesn't meet requirements"

• Ensure all character types are included
• Check for spaces at beginning/end
• Avoid common patterns (Password123!)

Need Help?

• Phone: Extension 5555 (internal) or [phone]
• Email: [e-mail]
• In Person: City Hall, Room 105
• Hours: Monday-Friday, 8:00 AM - 5:00 PM

For Police and Fire departments requiring 24/7 support, call the emergency IT line: [phone]